Checkly Solutions Engineer responsible for onboarding new customers and ensuring they derive value from Checkly's synthetic monitoring tools. This role involves running workshops, technical deep dives, and supporting account growth post-sale.
Responsibilities
We're looking for a Solutions Engineer to make sure customers get real value out of Checkly after they sign.
What you should have
Around 2 years of experience in a post-sales technical role: customer onboarding, workshops and trainings, and helping accounts grow. Solutions engineering, professional services, customer success engineering, technical account management, or a similar path all work.
Hands-on experience with monitoring, observability, or automated testing.
Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred).
Ability to use AI tools to accelerate customer-facing work: researching a customer's stack, generating tailored example code, building proof-of-concept repos, drafting technical responses. We build with Claude Code, Codex, and similar tools.
Genuine interest in working directly with customers. You enjoy talking to people, running workshops and demos, driving a meeting yourself, and explaining technical concepts clearly.
Excellent spoken and written English skills
Ability to be autonomous and self-motivated in an async-work environment, while you also enjoy getting to know your colleagues and helping others.
Based on the US East Coast, in Eastern Time (ET).
Able to travel occasionally to customers.
Startup experience is helpful, but not required.
Qualification
Experience in customer onboardingHands-on experience with monitoringStrong technical skills to read
Required
Around 2 years of experience in a post-sales technical role
Experience in customer onboarding, workshops, trainings, and account growth
Hands-on experience with monitoring, observability, or automated testing
Strong technical skills to read, write, and debug code (Javascript/Node.js preferred)
Ability to use AI tools to accelerate customer-facing work
