Key Account Manager

Required

• You are a seasoned account leader who is energized by depth over breadth — you'd rather go deep on a smaller portfolio of complex, high-value accounts than manage a wide book with less context on each. You build real fluency in each partner's clinical operations, stakeholders, and goals, and you use that fluency as the foundation for everything else: faster issue resolution, sharper growth strategy, and smoother provider onboarding.
• You're equally comfortable being hands-on and thinking several moves ahead. Day to day, you're the named point of contact partners trust to resolve issues and keep commitments on track. At the same time, you're building the data-backed case for why a partner should expand, and running the onboarding plan for the next provider joining the account — moving between all three without losing sight of the relationship that ties them together.
• The Key Account Manager owns the complete lifecycle of Concert Health's most strategic partnerships — day-to-day relationship management, long-term account growth, and the onboarding of new providers within existing accounts. This is Concert Health's most advanced individual-contributor role in Account Management: one person, accountable end-to-end for a focused portfolio of high-value, high-complexity accounts, trusted to move fluidly between hands-on servicing, strategic growth planning, and program-managed provider launches without ever dropping the relationship thread.
• Core Responsibilities:
• Own Day-to-Day Partner Success & Issue Resolution:
• Serve as the primary, named point of contact for a focused portfolio of key accounts, ensuring timely, high-quality responses across clinical, operational, and administrative needs
• Proactively identify, triage, and resolve issues – driving toward systematic, scalable solutions rather than one-off fixes
• Coordinate cross-functional resources (clinical, operations, product, billing) to remove barriers and maintain momentum within each account
• Establish clear accountability, follow-through, and communication loops so nothing falls through the cracks for your accounts
• Maintain deep, current fluency in each key account's clinical operations, stakeholders, and performance, so day-to-day servicing and long-term strategy are always working from the same picture
• Grow Key Accounts
• Own overall account performance for your portfolio – clinical, operational, and financial – with direct accountability for growth, not just retention