Sila Customer Service Representative at Sila responsible for handling busy phone lines, solving problems, and ensuring customer satisfaction. Manages scheduling, customer information, and communication with team members.
Responsibilities
Answer incoming calls and provide a professional, friendly customer experience
Schedule service appointments and gather accurate customer information
Listen to customer concerns and ask the right questions to understand their needs
Handle multiple calls, tasks, and priorities in a fast-paced environment
Follow up with customers as needed
Identify opportunities for additional services and maintenance plans
Enter and maintain accurate customer information in company systems
Communicate with dispatchers, technicians, and other team members
Handle customer concerns calmly and professionally
Assist with administrative tasks and special projects as needed
Qualification
1+ years of customer serviceStrong written communication skillsDependableHVAC experiencePlumbing experienceElectrical experienceService Titan experience
Required
1+ years of customer service, call center, or home services experience preferred
Excellent phone presence and communication skills
Strong organization and attention to detail
Ability to multitask and prioritize in a busy environment
Comfortable handling upset or frustrated customers
Basic computer proficiency and ability to learn new software quickly
