Alembic Senior Customer Success Manager at Alembic responsible for owning and growing strategic enterprise partnerships. Build relationships with marketing leadership and expand Alembic's platform across business units.
Responsibilities
We're hiring a Senior Customer Success Manager in Chicago to own and grow one of our most strategic enterprise partnerships. Alembic started inside this customer's marketing organization. Your job is to take it further: build close working relationships with the CMO and the marketing leadership team, then help expand Alembic into new business units, functions, and use cases until it becomes an enterprise-wide decision tool.
This is a relationship and growth role. You'll be the day-to-day strategic lead for Alembic inside the account, a trusted partner to senior leaders who want to work closely with you, and the person who makes sure Alembic's impact is visible and credited across the organization.
You won't be doing this alone. You'll be paired with an Alembic Field Scientist, a forward-deployed data expert who owns the technical side: running models, validating and cleaning data, and building analyses. You own the relationship, the strategy, and the story. Together you make sure every insight lands with the right people.
The seat is in Chicago because the customer is here. Executive meetings, business reviews, and new stakeholder introductions go materially better in person, and you'll be close enough to do them that way.
Build strong working relationships with the marketing organization, the CMO and their direct reports, and teams across every level of the marketing team.
Build and run an account plan that maps business units, decision makers, and priorities beyond marketing.
Identify and develop opportunities to bring Alembic into new verticals and functions such as finance, product, operations, and strategy, partnering with Sales on commercial conversations.
Keep Alembic visible. Make sure wins are quantified, credited, and shared internally by the customer, and turn successes into case studies, executive readouts, and internal champions.
Lead executive business reviews that connect Alembic's causal insights to the customer's revenue, efficiency, and strategic goals.
Partner with your Field Scientist to translate technical findings into clear, decision-ready recommendations for senior leaders.
Stay ahead of risk. Read organizational changes, budget shifts, and competitive pressure early and act before they become problems.
Be the customer's voice inside Alembic. Bring their priorities to Product and Engineering and help shape the roadmap toward enterprise use cases.
Qualification
5–8+ years in enterprise implementationBackground in marketing measurementFamiliarity with enterprise procurementGrowth OpportunitiesLearn from the bestStrategic account leadership
Required
5–8+ years in enterprise implementation, technical account management, solutions consulting, or technical customer success at a B2B SaaS, data, cloud, or AI company
Track record owning enterprise onboarding end to end
Preferred
Background in marketing measurement, analytics, martech, or management consulting.
Experience expanding a platform from one function into an enterprise-wide deployment.
Familiarity with enterprise procurement, security review, and data governance.
Experience at a startup or high-growth company where you built the playbook rather than inherited it.
An existing network in the Chicago enterprise community.
Growth Opportunities
Learn from the best: Work closely and consistently with one of the most senior and talented marketing leadership teams in the Fortune 100.
Strategic account leadership: Help define how Alembic runs and grows its most important enterprise partnerships.
