Acsjobs Client Success Manager at Acsjobs serves as the primary client contact, managing relationships and ensuring service delivery aligned with client business needs. They lead technology business reviews and infrastructure improvement projects.
Responsibilities
Build and strengthen client relations as primary point of contact
Serve as key contact for client decision makers and influencers
Meet with clients via email, phone, presentations, and in-person
Liaise between client and internal teams
Ensure timely and successful delivery of services per client requirements
Review, track, and present key account metrics
Identify potential in accounts and evaluate additional service opportunities
Lead and negotiate renewals of IT and compliance contracts
Report on customer environment and project status
Assist in strategic planning, proposals, and recommendations
Work with sales and project teams to onboard and develop client relationships
Contribute to sales strategies by evaluating product results and customer feedback
Qualification
On occasionExperience/Skills RequiredKnowledge of the latest trends in IT
Required
Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
Demonstrated history of job stability – We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig.
Accountability – You are reliable and take responsibility for the tasks assigned to you.
Excellent written and oral communication skills.
On occasion, we do require work outside of our standard business hours to accommodate client needs
Experience/Skills Required
Excellent verbal and written communication skills – including the ability to actively listen to clients and fellow employees and to respond appropriately
Ability to provide high-value technology consulting to businesses and organizations of varying sizes, verticals, and budgets
Complete understanding of our technology standards and latest industry standards
Ability to explain complex technical information in layman’s terms – including our technology standards and the technology strategy recommendations that arise from them
Understanding of business decision-making factors around technology; including risk mitigation, budgeting, and worker efficiency
Knowledge of the latest trends in IT, especially as they relate to small and mid-sized businesses
