Ajax Senior Product Designer at Ajax designs user-centric products that simplify time tracking for professionals. Responsible for user research, defining core trust loops, and contributing to team hiring.
Responsibilities
Talk with lawyers, firm administrators, engineers, and our go to market team; watch people actually work and then actually write time entries; identify problems worth solving
Define core trust loops for our customers: what is captured, how is it generated, and
Figure out the right abstractions for a firm intelligence platform atop our timetracking
Meaningfully contribute to team composition by interviewing designers and engineers
You’ll excel here if
Your reward function is customer happiness (stolen verbatim from our 2nd engineer).
You want ownership - that means work is done when it's live and our users are delighted,, not when it’s engineer-ready in Figma.
You like adventure. We’re solving an unsolved problem, so we need to be brave and rigorous in exploration. The optimal number of unsuccessful experiments is higher than 0.
How we work, in practice
Here’s a real sprint we had in November:
During a pilot with an important firm, the GTM team noticed that activation was low
We pulled some data from Posthog and Metabase and came up with a hypothesis: these users were the fastest billers we’ve ever seen, and Ajax’s entries weren’t ready for them in time
Qualification
And can turn dense
Required
A designer with a portfolio of shipped products...
Who can operate independently as a designer and collaboratively with engineers...
And can turn dense, information-heavy workflows into delightful, fast experiences
