Senior Engineering Manager V&V Media at Twilio · LumiJobs

Responsibilities

DRAW THE OWL: Own the delivery roadmap for the Communication Identity Domain, including customer-facing services, internal platform APIs, and Ops Tooling. Partner with Principal and Staff Engineers to translate long-term technical strategy into executable quarterly plans and measurable outcomes.
ACCELERATE WITH AI: Drive the adoption of AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) within your team. Set expectations for AI-augmented workflows, measure the impact on team velocity, and create the psychological safety for engineers to experiment with new tools.
BE AN OWNER: Take full accountability for your team’s operational excellence, including system reliability, incident response, on-call health, and security posture. Make high-judgment calls that balance speed, quality, and risk.
WEAR THE CUSTOMER’S SHOES: Serve two customer bases with equal rigor. For external customers, partner with Product Management to ensure communication identity workflows are seamless and developer-friendly. For internal customers, proactively engage with dependent engineering teams to understand their needs, gather feedback on your team’s APIs and Ops Tooling, and ensure your platform enables them to move faster. Ground every decision in customer data and feedback from both audiences.
EMPOWER OTHERS: Recruit, develop, and retain a world-class engineering team. Build a culture of psychological safety, candid feedback, and career growth. Coach your engineers-from mid-level to staff-to reach their full potential and take on increasing ownership. Champion diversity, equity, and inclusion in every hiring and development decision.
RUTHLESSLY PRIORITIZE: Navigate competing priorities across external product features, internal platform needs, and Ops Tooling investments. Balance requests from multiple stakeholders-Product Management, internal engineering teams, and operations-with a clear framework for saying “no” to protect focus. Ensure resources are aligned to the highest-impact work across all three pillars.
WRITE IT DOWN: Communicate team strategy, progress, and risks clearly and consistently to engineering leadership and cross-functional partners. Author team plans, post-mortems, and decision documents that create transparency and alignment.
BUILD BRIDGES: Act as the primary point of contact between the Communication Identity Domain and its stakeholders. Manage relationships with Product Management, external-facing teams, and internal engineering teams that depend on your services and Ops Tooling. Proactively communicate roadmap plans, surface trade-offs, negotiate priorities, and ensure stakeholders have clear visibility into what your team is delivering and why.
NO SHENANIGANS: Model integrity in every interaction. Create an environment where engineers feel safe raising concerns, surfacing problems early, and challenging the status quo. Hold yourself and your team to the highest standards of ethical behavior.

Qualification

Technical DepthCloud-Native FluencyAI-Forward MindsetDelivery ExcellencePeople LeadershipClear CommunicationStakeholder ManagementOperational RigorPlatform & Tooling LeadershipTeam Scaling

Required

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
15+ years of software engineering experience with at least 5+ years in engineering management, leading a team of 10+ engineers and directly managing individual contributors.
Technical Depth: Strong hands-on background in designing and operating highly available, cloud-native distributed systems. You don’t need to write code daily, but you MUST be able to engage deeply in architectural reviews, evaluate technical proposals, and earn the trust of your senior engineers.
Cloud-Native Fluency: Deep familiarity with AWS ecosystems (Lambda, EKS, DynamoDB, Kafka), microservices patterns, and infrastructure-as-code practices (Kubernetes, Terraform).
AI-Forward Mindset: Demonstrated experience driving AI tool adoption within your engineering team. You should be able to articulate a clear vision for how AI accelerates your team’s delivery and quality.
Delivery Excellence: Proven track record of shipping complex software products on time and at high quality. Experience with agile methodologies and a data-driven approach to measuring team health and productivity.
People Leadership: A track record of building diverse, inclusive, high-performing engineering teams. Experience with career frameworks, performance management, and growing engineers from mid-level to staff-plus.
Clear Communication: Strong ability to communicate technical strategy, trade-offs, and team plans to engineering leadership, cross-functional partners, and your direct reports.
Stakeholder Management: Proven ability to manage relationships across multiple stakeholder groups with competing needs. Experience balancing external customer commitments with internal platform obligations and communicating trade-offs transparently.
Operational Rigor: Experience owning system reliability for mission-critical services, including incident management, on-call rotations, and SLO-driven operational improvements.
Platform & Tooling Leadership: Experience leading a team that builds internal platforms or operational tooling serving other engineering teams, with a product mindset toward internal customers.
Team Scaling: Experience growing and evolving a team through periods of change, including onboarding new engineers, reshaping team processes, and managing through ambiguity.

Senior Engineering Manager V&V Media

Responsibilities

Qualification

Required

Benefits

Company

Twilio

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