We are seeking a seasoned and proactive Senior Account Manager, Fulfillment to join Flexport’s dynamic team. This senior role is pivotal to our mission of ensuring merchant success and driving sustainable growth in our fulfillment services. As a Fulfillment Account Manager, you will act as a trusted liaison between our merchants and all internal Flexport teams, ensuring seamless communication, strategic alignment, and operational excellence. Your primary responsibility is to support merchant retention and satisfaction, working collaboratively across departments to build and implement strategies that drive value for our clients and strengthen long-term relationships. This position requires both high-level strategic insight and hands-on execution skills, ideal for a professional eager to make a meaningful impact on client success.

Strategic Leadership and Team Collaboration:

Contribute to the strategic direction of the account management function, helping align team resources and capabilities with Flexport's broader business objectives

Mentor junior team members, sharing best practices and cultivating exceptional client relationship management skills

Lead by example in implementing account management frameworks and processes to drive consistent excellence across accounts

Coordinate and lead cross-functional project teams to deliver exceptional client outcomes

Client Portfolio Management:

Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels

Establish deep relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities

Lead complex initiatives that transform clients' supply chain operations and deliver substantial ROI

Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals

Client Relationship Management:

Senior Account Manager, Fulfillment

Responsibilities

Benefits

Company

Flexport

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