You'll own a book of 25 to 40 mid-market customers ($20k to $100k+ ARR) and be their day-to-day owner at Hyperbound. Your job is to get them live, get their reps using the product.

What we need from you

Technical depth: You can debug, trace and reproduce a bug. You go to product or engineering when a problem is below the UI, not because you didn't want to look.

Relationship instinct: You know the key people at every account, they know you, and they message you before they message anyone else. You understand what each customer is trying to fix and you build the plan around that.

Ownership: When something goes wrong, you name the problem, and start solving it. You only pull in more people if required.

Conviction: You push back. When a customer wants to skip the rollout plan, run the wrong cadence, or launch to the whole sales org on day one, you tell them why it won't work and sell them on the approach that will. Customers respect solutions that are sold to them, not handed over. You own the implementation and the outcome, not just the setup.

Highly preferred

Background in sales enablement, revenue enablement, or GTM ops. You've rolled out a tool or a methodology to a sales team before and know what it takes to get reps to actually use it.

Experience implementing or administering Hyperbound or a similar sales coaching platform.

What your regular Thursday looks like:

Implementation: Own the project plan from kickoff to first live cohort. Rollout design, integrations setup, SSO and SCIM, admin training, launch date.

Adoption: Regular check-ins, usage reviews, feature demos, and behaviour-change plays that get reps practising and managers coaching.

Technical Customer Success Manager, Mid-Market

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Hyperbound

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