Sendbird Head of Information Security at Sendbird leading global Security, IT, and Compliance teams. Responsible for advancing a mature security program supporting enterprise-grade AI communication platform.
Responsibilities
This reports to the CFO. You'll lead a high-functioning, mature, and global team located in the United States and South Korea, with end-to-end accountability for Security, IT, and Compliance, ensuring these functions work in harmony to support our global scale.
You'll inherit a world-class program that's already SOC 2, HIPAA, ISO 27001, and ISO 42001 compliant. Your job is to take it further. You'll own Sendbird's comprehensive information security programs, manage and evolve our compliance frameworks, partner with engineering, and continuously build a security culture that's embedded in how we work — not bolted on as an afterthought. You'll champion defense-in-depth philosophy, ensuring a multi-layered approach to security that protects our customers, our data, and our reputation.
You'll also own global IT Operations — managing our IT infrastructure, networks, servers, and data, while supporting our expanding use of AI technology across internal systems and how we work. As the primary executive responsible for safeguarding our AI-first innovation, you'll scale our global internal business systems and maintain our position as the most trusted platform for the world's most demanding enterprises.
You'll lead the team, own how we secure our infrastructure, respond to incidents, and hold our position against an increasingly complex threat landscape. This is a hands-on builder role — not a talking-head role.
You might be this person if:
You've built and run security programs at a B2B SaaS or cloud company—not just inherited them.
You can walk an engineer through a threat model and walk a CFO through a risk summary—without losing either of them.
You are well versed in compliance frameworks (ISO 27001, SOC 2, HIPAA, GDPR).
You've managed or mentored a global security team and taken genuine pride in developing the people around you.
You are organized and methodical with strong attention to detail and an ability to analyze and interpret information.
You thrive in ambiguity and build structure where none existed.
Your instinct when something goes wrong is to fix, document, and improve—not assign blame.
