Artera 2 Senior Customer Experience Manager owns end-to-end relationships for a book of Specialty, FQHC, and CHC accounts. This role manages implementations, drives adoption, monitors account health, and leads expansion conversations.
Responsibilities
The Senior Customer Experience Manager (Sr. CXM) is Artera's single point of accountability for a book of Specialty, Federally Qualified Health Center (FQHC) and Community Health Center (CHC) accounts. This is an end-to-end relationship role: you own the customer from pre-close introduction through implementation, go-live, ongoing engagement, renewal, and expansion. You won't execute every task — but you're accountable for every date, including the work other teams touch.
This role sits within Artera's newly unified Customer Experience Management function, which combines our former Customer Success Management and Project Management teams into one accountable owner per account. You'll run implementations, drive adoption, monitor account health, and quarterback expansion conversations alongside your counterparts from sales, configuration and development. You'll do this across roughly 50–60 FQHC and CHC accounts — a high-volume book where every account has C-suite exposure and where staying ahead of health signals is the difference between renewal and quiet churn.
