Responsibilities

We’re looking for an IT Operations Lead to own the technology our team relies on every day. You’ll manage our internal tools, employee devices, onboarding and offboarding, and office networks, making sure people have what they need to do their best work.
Your job is to help the team move faster. We treat IT as an enabling function: remove friction, keep developers productive, and make everyday technology work reliably. Success means fast onboarding, quick resolution of issues, fewer interruptions, and tools that help people get their work done.
You’ll be the primary point of contact for employee technology issues, taking ownership from the first report through resolution. You’ll also build the processes and automation that prevent recurring problems as the company grows.
This is a hands-on role with broad ownership and room to shape how IT operates at ChipAgents. You’ll bring practical judgment to security and reliability, choosing approaches proportionate to the risk and minimizing administrative overhead. Changes that materially affect development workflows or introduce new restrictions will be agreed with engineering leadership. You’ll also partner with engineering on internal infrastructure projects, with engineering retaining overall ownership of that infrastructure.
Internal Tools & Access: Administer our business applications, accounts, permissions, and software licenses. Make access straightforward, resolve configuration issues, and manage vendor support and renewals in partnership with relevant teams.
Employee Onboarding & Offboarding: Own IT readiness for new hires, including equipment, accounts, application access, and setup guidance, so people can be productive from day one. Coordinate timely access removal and equipment recovery when employees leave.
Device Management: Own the lifecycle of employee laptops, workstations, and peripherals, from purchasing and provisioning through maintenance, replacement, and secure retirement. Maintain an accurate inventory and configurations that support each team’s work.
Employee IT Support: Be the go-to person for hardware, software, account, and connectivity issues. Establish a straightforward support process, prioritize requests, communicate progress, and follow issues through to resolution, coordinating with vendors or engineering when needed.
Office Networking & Technology: Configure and maintain office Wi-Fi, wired networks, network equipment, and meeting-room technology. Troubleshoot connectivity issues and coordinate with service providers to keep the office running reliably.
Practical Security & Reliability: Keep accounts and devices secure and reliable through sensible defaults, automation, and low-friction maintenance. Work with engineering to meet applicable security and compliance commitments while preserving developer productivity. Evaluate the impact of proposed controls, explain tradeoffs clearly, and find the least disruptive effective solution.
Automation & Documentation: Automate repetitive administration, document common fixes, and build straightforward self-service resources. Reduce unnecessary approvals and manual steps so the team spends less time dealing with technology problems.
Infrastructure Collaboration: Support engineering-led internal infrastructure work through provisioning, access administration, troubleshooting, and operational improvements.

IT Operations Lead at Alpha Design AI Inc · LumiJobs

IT Operations Lead

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Alpha Design AI Inc

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