Senior Engineering Manager, Member Experience

Required

• You are comfortable being accountable for what your squads ship. You still write code, and you want to. This role ships production work off the critical path, in the same codebase and the same agent workflows as your squads, so you feel the friction your people feel first-hand.
• Your first team is your peer group, not your reports. When something is slowing down the engineering org and it is nobody's job, you have a track record of picking it up, getting the right people in the room, and finishing it.
• 8+ years in software engineering, including 4+ years managing engineers directly.
• Experience developing another leader: a manager who reported to you, or an engineer you grew into a tech lead or EM role with real accountability attached. Tell us where they are now.
• A track record shipping mission-critical software to production, and living with it afterwards. We all make mistakes; what sets you apart is that you own yours and turn them into something better.
• Experience owning prioritization and estimation for a team, including saying no, not now, and explaining why.
• Experience giving direct developmental feedback, and at least one case where you managed someone through underperformance with real support attached.
• Currently shipping, or recently shipping, production code in at least one layer of our stack (backend (Ruby, Python, ...), web frontends (React), iOS, or Android,) with enough range to follow the conversation in the others and review architecture decisions critically.
• Comfort with an expert-generalist team model, where a backend-heavy builder ships in the mobile app and a mobile-heavy one ships in the backend. You understand how transformative this model is, and you should be able to name the risks and opportunities it brings.
• Hands-on experience directing AI agents through real world production changes, and a considered view on where they help and where they produce work someone else has to redo.
• Understanding of CI/CD, logging, monitoring, and telemetry, at the level where you can tell whether your squad's operational story checks out or falls short.
• Excellent written communication. Much of this job is writing things down clearly once so they do not have to be argued four times.