Commercial Health Call Center Representative- Remote

Remotefull timeRemote$55kH1B: no

Evry Health The Commercial Health Call Center Representative provides accurate information on commercial health plan benefits, eligibility, and claims while handling inbound/outbound calls and email inquiries. The role may also involve developing processes, call scripts, metrics, and desktop procedures.

Responsibilities

Provide accurate and thorough information on commercial health plan benefits, eligibility, and claims
Handle inbound and outbound calls
Respond to email inquiries from customers
Develop processes, call scripts, metrics, and desktop procedures
Deliver an exceptional customer service experience to Evry members and providers

Qualification

Required

At least two years of experience in customer service supporting a commercial health plan (not just Medicare, Medicaid, or Pharmacy)
Must live in/work from the United States in either the CST or EST time zone