You’ll be in on the ground floor of a company that’s building software that uniquely solves a universal and acute problem within all service organizations. We’re proud of the momentum we’ve achieved with early partners that include many of the most innovative services teams like Etsy, Samsara, Brooks, Carta, and Notion.

The Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear value, retain and renew customers while unlocking growth and expansion opportunities. In working with our customer accounts, you’ll manage multiple executive-level stakeholders to consult on best practices and drive business outcomes. You’ll help these customers get maximum value out of Assembled by understanding and achieving their priorities.

This is a high-priority team within Assembled with exposure to cross-functional leadership and a large level of responsibility that will help accelerate your career.

Manage a portfolio of customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders

Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results

Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business

Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc

Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI.

Drive customer renewals and mitigate churn within your book of business

Identify and execute on areas of growth and expansion in your portfolio of customers

Strategic Customer Success Manager

Responsibilities

Qualification

Required

Preferred

Company

Assembled HQ

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