Sable Engagement Lead at Sable responsible for leading 6–10 customer engagements from initial conversation through renewal and expansion. Own the business case, executive relationships, and pilot scoping to grow customer engagements.
Responsibilities
Plenty of companies want Aidan. Our constraint is turning that into customers who stay and grow. The first two conversations with a company are the easy part. The hard part is the third and fourth: turning a company that wants Aidan into a scoped pilot with one use case, one metric, a baseline, and a price they'll commit to, then making the pilot pay off and growing the engagement from there.
The Engagement Lead owns that. You lead 6–10 customer engagements from the first conversation through renewal and expansion; the person who scopes the pilot is the same person the customer's executive team calls a year later. You'll inherit live accounts on day one, plus new companies as they come to us, with a founding team member as executive sponsor on every account. A Deployment Strategist builds the agent; you build the business case, hold the relationship, and decide with the customer what gets built next and what doesn't.
We're in person. Everyone spends their first month in San Francisco with the founders and engineers, then works from San Francisco or New York.
Lead first conversations with companies that come to us and decide which ones we should take on. Many companies want Aidan; your job is to pick the ones where it will work.
Scope pilots: one use case, one metric, a baseline, and pre-agreed terms for what happens when the metric is met. Take the pilot to signature and, when it pays off, the annual.
Own the paper: order forms, MSA and DPA, procurement.
During the pilot, own the executive relationship and the business case while the Deployment Strategist runs delivery. Run the week-4 readout and turn a working pilot into an annual.
Expand the engagement: find the next team and the next use case, turn the deployment team's effort estimate into a price, and present it to the customer as a decision.
Say no well: to use cases that won't produce volume, to requirements that would break the product, to asks we can't deliver. Every must-have is "live today" or "not available."
Build the relationships that lead to the next engagement: map the executive teams at companies we should be working with, draw on our founders', investors', and customers' networks for warm introductions, show up where those leaders are, and turn wins into case studies.
Qualification
You are a relationship personYou can operate without a playbookYou are hungry in a way that shows
Required
2–3+ years somewhere with a very high bar: McKinsey, BCG, or Bain; Palantir; a top AI company; elite finance; or a company you started. Years matter less than what you did there.
You are a relationship person. Past clients still text you.
You can operate without a playbook: scope a pilot from an under-specified brief and run the scoping conversation on your own.
You are hungry in a way that shows. You want the responsibility that usually arrives ten years later, and you'll do the paperwork and keep the records clean yourself to get it.
