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Senior Manager, Key Account Operations at Industrialelectricmanufacturing · LumiJobs

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Industrialelectricmanufacturing· Posted 2026-09-30

Senior Manager, Key Account Operations

US - Remotefull timeRemote

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senior

H1B: no

Industrialelectricmanufacturing Senior Manager, Key Account Operations at Industrialelectricmanufacturing leading operational strategy and execution for critical customer accounts. Oversees demand planning and coordinates cross-functional teams to align customer requirements with business capabilities.

Responsibilities

This role requires up to 30% travel.
Strategic Account Operations Leadership
Serve as the operational leader for key customer accounts, ensuring alignment of business objectives with operational capabilities.
Develop and execute account-specific operational strategies that support growth, customer satisfaction, and profitability objectives.
Act as the primary point of contact for complex operational issues, escalations, and strategic initiatives impacting key accounts.
Partner with Sales and Account Management teams to support customer growth opportunities and operational readiness.
Project Leadership and Operational Initiatives
Lead cross-functional operational projects that support strategic business objectives, customer growth, operational efficiency, and organizational scalability.
Manage the planning, execution, communication, and implementation of significant operational changes, including initiatives such as new product introductions (NPI), process improvements, system implementations, capacity expansions, customer onboarding, network optimization, and supply chain transformation projects.
Establish project timelines, milestones, risk mitigation plans, and stakeholder communication strategies to ensure successful outcomes.
Coordinate activities across Manufacturing, Engineering, Supply Planning, Inventory Management, Logistics, Sales, and other key business functions.
Drive operational readiness and organizational alignment for major business initiatives while minimizing disruption and maintaining customer service performance.

Qualification

Strong understanding of demand planningExcellent project managementMBA or advanced degreeAPICS/ASCM certifications (CPIMExperience working with ERPExperience in complex manufacturingKey CompetenciesStrategic ThinkingSupply Chain & Operations ExpertiseDemand Planning Leadership

Required

Bachelor’s degree in supply chain management, Operations Management, Business, Engineering, or a related field; equivalent combination of education and relevant professional experience will be considered in lieu of a degree.
8+ years of progressive experience in supply chain, operations, planning, or customer operations roles.
3+ years of leadership experience managing planning, operations, or supply chain teams.
Experience leading cross-functional operational projects and New Product Introduction (NPI) initiatives.
Strong understanding of demand planning, supply planning, inventory management, and manufacturing operations.
Proven ability to influence and collaborate across multiple functions and organizational levels.
Excellent project management, analytical, communication, and problem-solving skills.

Preferred

MBA or advanced degree.
APICS/ASCM certifications (CPIM, CSCP) or equivalent.
Experience working with ERP, APS, and forecasting systems.
Experience in complex manufacturing, consumer products, industrial, medical device, or related environments.
Key Competencies
Strategic Thinking
Supply Chain & Operations Expertise
Demand Planning Leadership