Associate Customer Solutions Manager

Required

• 3-5 years of professional experience in B2B SaaS, with a focus on design-to-manufacturing solutions
• Experience in customer-facing roles such as customer success, implementation, account management, or sales engineering
• Demonstrated ability to manage customer onboarding and multiple concurrent projects, with accountability for timelines and outcomes
• Experience providing hands-on customer support, including troubleshooting, issue triage, and escalation management
• Strong understanding of PLM, MES, ERP systems, with experience implementing or supporting them
• Experience working with manufacturing or engineering organizations, preferably in aerospace, defense, or energy
• Excellent communication and interpersonal skills, with the ability to engage audiences from shop-floor users to executives
• Strong analytical and problem-solving skills, with the ability to understand customer challenges and develop effective solutions
• Ability to travel extensively (30%+) for on-site implementations, training, and customer meetings