The Senior Technical Account Manager (TAM) is a critical role that services Semgrep’s most important customers. Our TAMs drive the implementation and on-going adoption of Semgrep for their book of business. This Senior TAM will partner with our customers to ensure the value of using our platform is met by creating personalized growth plans for each account, de-escalating urgent situations that create churn risk, being an expert for their account, representing the voice of the customer for product improvements, and delivering executive business reviews to both practitioners and executive audiences. This customer-facing role also partners with many teams across Semgrep - including Sales, Product Management, Engineering, Marketing, and Support.

Location: The ideal candidate lives within driving distance of one of our Hub locations:

San Francisco, CA

Prior experience in a fast-paced tech environment is helpful, but we are more interested in your problem solving skills than your pedigree. So if this opportunity excites you but you don’t meet the exact requirements, apply anyway!

Host monthly check-in’s with customers to understand their successes and challenges

Speak with technical stakeholders within our customer base and internally within Semgrep

Create personalized success plans for customers to ensure they grow the value of using our platform

Partner with Sales to host executive business reviews with practitioners and the executive buyers

Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests

Advocate on behalf of your customers for product roadmap items to evolve our product suite and features

De-escalate urgent issues that may introduce churn risk

Evolve our best practices to deliver exceptional service to our customers

Senior Technical Account Manager

Responsibilities

Company

Semgrep

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