Writer Enterprise AI transformation lead (East) at Writer owning deployment and activation success across a customer portfolio. The role focuses on driving AI adoption through custom solutions, champion communities, and educational workshops.
Responsibilities
Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager
Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams
Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
Proactively identify and drive expansion opportunities by anticipating customer needs
