Gassouth IT ServiceDesk Summer Intern at Gas South providing technical assistance and troubleshooting for internal users. Supports the IT & PMO department by resolving helpdesk tickets and setting up end-user hardware.
Responsibilities
Respond to requests for technical assistance in person, via phone, and electronically.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Advise users on appropriate action.
Follow standard helpdesk procedures.
Log all helpdesk interactions.
Escalate complex issues to the appropriate resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Setup end-user hardware such as PCs, monitors, printers, keyboards, mice, and phones.
Rising Junior or Senior pursuing a Bachelor' Degree in Computer Science, or another related field.
Qualification
Basic hardware troubleshootingFull medical
Required
Computer proficiency with knowledge of Microsoft OS and Office Suite applications.
Basic hardware troubleshooting.
Demonstrated excellent working knowledge of Word, Excel, Outlook, and PowerPoint.
Ability to quickly learn and work with multiple computer systems.
Full medical, dental, and vision coverage
Employer-paid life and disability coverage
Annual employer contributions of up to 12.5% to your 401k
Remote work options available based on business needs
Annual performance incentive is a % of annual benchmark based on position level
