Customer Support Representative

Required

• Genuinely enjoys helping people, and holds warmth and efficiency at the same time, even on the tenth hard conversation of the day
• Takes ownership of a problem from first contact through resolution, and follows up without being chased
• Writes clearly and calmly under pressure, with an instinct for what a worried patient actually needs to hear
• Notices patterns rather than just tickets, and turns "this keeps happening" into something the team can act on
• Comfortable with ambiguity in a fast moving startup where processes are still being written and your input will shape them
• Treats feedback as useful information rather than criticism, and is always hunting for the next thing to get better at
• This is a full-time, 40-hour-per-week position supporting patients across a seven-day schedule. Team members work a two-week rotation with some nights and some weekend shifts.
• Recruitment Fraud Notice. Counsel Health only communicates with candidates using official @counselhealth.com email addresses. We will never ask for payment or financial information during the interview process. If you receive suspicious outreach claiming to be from Counsel Health, please contact us at careers@counselhealth.com.
• Counsel Health participates in E-Verify. All newly hired employees are processed through the E-Verify system to confirm employment eligibility.