Senior Manager, Critical Response

Required

• Typically requires 8+ years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
• You’re an experienced people leader who has developed high-performing teams, ideally across multiple regions or time zones, and you lead with Respect while creating clarity, accountability and opportunities for others to grow.
• You use data and operational insights to move from investigation to action, identifying patterns and root causes and seeing improvements through from insight to measurable impact; experience using Trust & Safety risk analytics or similar approaches is valuable.
• You collaborate with purpose and can influence senior stakeholders across disciplines such as Legal, Policy, Product, Engineering and Communications, communicating complex and sensitive issues clearly while adapting your approach as circumstances change.
• You’re curious about how AI can improve safety operations and team effectiveness, and you can champion responsible adoption within your team — identifying valuable use cases, testing what works, protecting sensitive data and privacy, assessing outputs critically for accuracy and bias, and applying human judgement and accountability to final decisions.