Caregiving is broken. Families facing one of the hardest decisions of their lives are left to navigate it alone, with little clarity on what their loved one needs or where to find it. A Place for Mom is building the AI-powered platform to change that, and to step-change the industry standard for finding the right senior care option for loved ones. This role is a pivotal part of that equation: connecting families, through advisors, to the providers who can care for them.

We are looking for a Senior Product Manager to own how A Place for Mom advisors reach families across phone, SMS, and chat, and the intelligence built on those conversations, from the first call through to the move.

This is an AI-native product role with deep technical fluency, not a telephony role with AI seasoning. If you use AI to do your own best work every day, think at the architecture level, and want to turn every family conversation into an input to the product, this is for you.

Communication channels

Be the product owner for our telephony systems and every advisor-to-family communication channel: outbound and inbound calling, SMS, advisor chat, and follow-up email

Own the product strategy and roadmap for how advisors reach families across phone, SMS, and chat, and how the right channel gets chosen for each family

Lead the product side of our move to a next-generation contact center platform: evaluation, migration, and keeping today's platform stable and current until cutover

The live transcript

Treat the live transcript as a product: define the contract that real-time coaching, call scoring, the family's care profile, and advisor summaries all build on

Balance what each consumer needs, from real-time delivery during the call to complete post-call records to structured data pulled from what the family said

Copilot and conversation intelligence

Build real-time, in-app coaching and insights that guide advisors during the call, not after it

Senior Product Manager, AI Copilot & Conversation Intelligence

Responsibilities

Benefits

Company

A Place for Mom

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