Account Manager

Remote-USfull timeRemote

Apply on Employer Site

mid

$70k–$100k

H1B: no

A Place for Mom Account Manager at A Place for Mom manages a portfolio of senior living community partners to drive revenue retention, growth, and customer engagement. The role involves strategic relationship management and performance coaching aligned with business OKRs.

Responsibilities

This high-visibility, customer-facing role is ideal for someone who thrives in a results-driven environment and wants to make a tangible impact.
Own partner success across a designated book of business, managing performance against defined OKRs
Build strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction
Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior
Drive move-in growth by identifying and addressing performance gaps, educating partners on best practices, and promoting program adoption
Collaborate with internal teams (Sales, Customer Success, Marketing, Analytics, and Finance) to align strategies and remove barriers to performance
Present data-driven insights and customized recommendations to partners through compelling storytelling and visualizations
Ensure account health by maintaining up-to-date records in PartnerCentral, Salesforce, and internal reporting tools
Manage collections and minimize aging in partnership with internal finance and billing teams
Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences

Qualification

Strong understanding of OKRs

Required

5+ years of experience in Account Management, B2B Sales, or Customer Success, preferably in senior living, healthcare, or SaaS
Demonstrated ability to drive business outcomes through strategic relationship management and performance accountability
Strong understanding of OKRs, KPIs, and how to align partner performance to business goals
Proven success in influencing customer behavior and driving program adoption through data, insights, and education
Excellent communication and presentation skills, with experience engaging diverse stakeholders, including executive leadership
Proficiency in CRM platforms and comfort with interpreting and acting on performance data
Highly organized and self-motivated with strong project management skills and attention to detail
Collaborative mindset with the ability to navigate and align cross-functional teams

Benefits

Medical
Dental
Vision
401(k)
PTO

Company

A Place for Mom

View company page

Source: ashby

Active within the past hour

Remote-friendly

More roles at A Place for Mom

Staff Software Engineer – Web

Remote-US

Account Executive, Home Care

Remote-US

Business Development Manager - Home Care

Remote-US

Senior Product Manager, AI Copilot & Conversation Intelligence

Remote-US

Boost Your Interview Chances

Improve Resume Match Score

Free

Your Score

9.0

Strong Applicant

Must-Have Skills for This Role

CRM platformsSalesforcePartnerCentral

Optimize my Resume

Apply Faster with Autofill

Free

Save your profile once. LumiJobs pre-fills the employer's application form so you stop re-typing the same answers on every site.

Apply With Autofill

Or skip LumiJobs's tools and submit directly on the employer's career site.

Apply on Employer Site

Account Manager at A Place for Mom · LumiJobs