Ascend21 Forward Deployed Engineer at Ascend builds custom integrations and owns technical delivery of customer implementations. The role involves working directly with customers and cross-functional teams to solve complex problems.
Responsibilities
Ascend is seeking a Forward Deployed Engineer to join our team on-site in San Francisco to build custom integrations and own the technical delivery of customer implementations.
Objective #1: In your first 30 days:
Understand Ascend's platform, product, and customer workflows by collaborating with team members and engaging with customers
Learn Ascend’s platform, APIs, account configurations, and connected third-party systems
Deliver a technical plan for an active integration, including requirements, data flows, dependencies, and success criteria
Objective #2: In your first 60 days:
Own the technical workstream for a customer implementation, partnering with Customer Success on launch timelines and adoption
Build and deploy custom API integrations, webhooks, and data workflows that connect Ascend to customer systems
Configure accounts, validate data flows, and lead technical testing with customers
Partner with Sales and Customer Success to build demos, integrations, or features that remove blockers to a deal or renewal
Objective #3: In your first 90 days and beyond:
Independently own account setup, configuration, and complex integrations for new customers from technical scoping through go-live
Qualification
Hands-on experience with APIsExperience with paymentsTech Stack & ProcessesRuby on Rails API hosted on HerokuNextPostgres and Redis for storageContinuous integration and delivery
Required
3+ years of experience in implementation, solutions, technical support, or forward deployed engineering
Experience working at a growth-stage startup
Experience with relational databases and strong SQL
Hands-on experience with APIs, webhooks, and data integrations
Strong debugging skills and clear communication with customers
A strong desire to learn new skills and solve business problems
Preferred
Familiarity or interest in learning Ruby on Rails
Familiarity with building external APIs and integrations with platforms such as Salesforce
Experience with payments, fintech, or insurance products
