Comfy Org Customer Success Manager at Comfy Org focused on helping strategic customers adopt and grow with Comfy’s visual AI platform. Leads onboarding, adoption, and customer relationship management.
Responsibilities
Lead customers from initial goals to working production workflows with clear milestones and measurable outcomes
Run onboarding sessions, workshops, and product deep dives for artists, technical leads, and enterprise teams
Help customers navigate workflows, models, custom nodes, and deployment options across ComfyUI, Comfy Cloud, and Comfy API
Identify where adoption stalls, troubleshoot issues, and partner with engineering or Forward Deployed Creatives for deeper implementation
Own ongoing relationship with strategic accounts from onboarding through renewal and expansion
Build success plans around each customer’s production goals, stakeholders, and definition of value
Recognize risk early and take action on low usage, unresolved technical issues, or changing customer priorities
Identify opportunities to expand adoption across teams, workflows, and use cases
Define customer success function including playbooks for onboarding, account management, escalations, renewals, and expansion
Establish customer health signals and success metrics including time to first value, adoption, retention, and account growth
Turn recurring customer needs into product feedback and work with product and engineering to prioritize improvements
Help shape and grow the customer success team as the business develops
Qualification
Hands-on ComfyUI experienceTrack record of driving onboarding
Required
Hands-on ComfyUI experience
Experience owning customer relationships at a technical SaaS, developer tools, creative software, or AI company—typically five or more years
Track record of driving onboarding, adoption, retention, and expansion with concrete examples
