David AI Head of Quality Assurance Operations at David AI to own quality standards and manage global contingent workforce relationships. Responsible for quality review design, auditing datasets, and workforce capacity planning.
Responsibilities
As Head of Quality Assurance Operations, you'll own quality for every dataset David AI ships including but not limited to conversational, TTS, and transcription data, and manage David AI’s relationships with the global contingent workforce, comprising independent contractors and vendor-supplied contributors. You'll report to the Head of Operations and be located in the US.
Own the quality bar across all data ops, including quality standards, calibration, consistency and on-time delivery of datasets
Design the quality review structure, organized by language and region, so every dataset gets consistent quality coverage
Audit and review the quality of delivered work product across languages, keeping quality benchmarks consistent globally
Run quality in languages you don't speak through deliverables from native-speaker and cross-language gold sets
Plan capacity against production ramps and own contingent workforce sourcing across many countries, ensuring each engagement is structured and classified correctly under local law
Build and own dashboards for quality, throughput, and cost efficiency
Manage David AI’s relationships with staffing vendors, service providers, and employer-of-record partners
Qualification
7 to 10+ years in operationsYou've owned quality at scaleYou built the system yourselfSpeech
Required
7 to 10+ years in operations, including 3+ in senior leadership roles
You've run quality operations for large contingent workforce networks across multiple countries
You've owned quality at scale, across calibration, capacity planning, and spend efficiency
You built the system yourself, from tooling to contingent workforce sourcing at scale
Speech, audio, or linguistic data experience is a strong plus
