Key Account Manager

New York Officefull timeOn Site

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mid

$80k–$90k

H1B: yes

Opentable The Key Account Manager supports a curated portfolio of high-visibility restaurant partners by applying a tailored support model to protect and grow partnerships. This role involves acting as a trusted advisor and collaborating cross-functionally to enhance partner experience.

Responsibilities

Serve as a strategic advisor for a curated portfolio of critical accounts, developing customized retention and growth strategies aligned with each partner's operational goals.
Establish a proactive account-management cadence, delivering customized business reviews and actionable recommendations based on data-driven insights.
Act as an expert consultant on product solutions, conducting audits to optimize platform usage and supporting strategic partnership initiatives.
Guide complex onboarding for new accounts and coordinate cross-functional support during high-priority launches and transitions.
Translate partner feedback and field insights into actionable recommendations for internal stakeholders, serving as the structured voice of the customer.
Drive operational excellence by maintaining accurate documentation, contributing to scalable workflows, and representing the brand professionally during market visits.

Qualification

Excellent organizationalExperience managing high-profileDeep knowledge of hospitality cultureFamiliarity with hospitality toolsProficiency with enterprise software (e

Required

3+ years of experience in account management, hospitality, restaurant operations, or a closely related field.
Proven ability to build strong strategic relationships, provide consultative guidance, and communicate effectively with executive-level stakeholders.
Demonstrated analytical skills with the ability to interpret data and metrics to identify trends, shape strategy, and measure impact.
Excellent organizational, communication, and presentation skills suited for adapting messaging across various audiences.
Must be based in New York City metro with the ability to travel domestically up to 60% for in-person customer meetings, territory mapping, and industry networking events.

Preferred

Experience managing high-profile, high-touch, or complex multi-stakeholder accounts.
Deep knowledge of hospitality culture, competitive market dynamics, and the operational workflows of influential restaurants.
Familiarity with hospitality tools, customer relationship management (CRM) systems, and related platform capabilities.
Proven success collaborating with cross-functional teams such as Sales, Marketing, Product, and Onboarding.
Proficiency with enterprise software (e.g., Salesforce, Google Workspace) and comfort using modern workflow efficiency tools.

Benefits

PTO
Annual Bonus
Parental Leave
Life Insurance
Wellness

Company

Opentable

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Source: greenhouse

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