Solace Customer Experience Representative at Solace supporting patients and advocates via phone, email, and chat. Provides world-class customer service and helps improve the healthcare journey through feedback and troubleshooting.
Responsibilities
As a Customer Experience Representative for Solace, you will support our patients and advocates via phone, email, and chat. Through feedback and action, you’ll also help our team ensure people get the support they need on their healthcare journey.
This position requires flexibility to work any of our three shifts: [5:00 AM - 2:00 PM PT, 7:00 AM – 4:00 PM PT, or 9:00 AM – 6:00 PM PT]. Shift assignments will be discussed during the interview process.
Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience
Use the resources we supply to provide world-class CS to our clients and advocates
Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform
Build strong relationships with our clients and advocates, helping them feel heard and understood
Take action based on the feedback you receive by reporting issues and sharing detailed notes
Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat
What You Bring to the Table
Empathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat
You’re detail-oriented and understand that sometimes the smallest details make the biggest difference
You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks
