Senior Manager, Strategy & Operations, DoorDash for Business at DoorDash · LumiJobs

Responsibilities

As a Senior Manager, Strategy & Operations (Audience Growth & Product Strategy), you will play a critical role in shaping how DoorDash for Business grows its customer base, expands platform adoption, and identifies new product opportunities that can accelerate the business. As a senior leader on the team, you will set strategy across both the businesses we sell to and the employees and administrators who use our product, and you will lead a high-performing team to deliver it.
In addition, you will help identify and evaluate net-new product opportunities that can unlock future growth. This includes sizing opportunities, understanding customer pain points, validating demand, shaping early GTM strategy, and partnering with Product, Marketing, Sales, Customer Success, Analytics, and Finance to determine where DoorDash for Business should invest.
A core part of this role will be owning the voice of the customer. You will create structured feedback loops that capture insights from executives, administrators, employees, Sales, Customer Success, Support, and market research, then translate those insights into clear recommendations that inform product roadmaps and business priorities.
This role is ideal for a seasoned leader who thrives at the intersection of growth strategy, product strategy, CRM, in-app merchandising, analytics, customer insight, and cross-functional execution.
Reporting to the Head of Growth Strategy and Operations, DoorDash for Business, you will work closely with operators, field teams, product and other teams to make your vision a reality.
You’re excited about this opportunity because you will...
Set audience growth and product growth strategies for DoorDash for Business, identifying the highest-impact customer segments, personas, use cases, and product opportunities to grow the business.
Partner cross-functionally with Product, Marketing, Sales, Customer Success, Analytics, Finance, Operations, and Engineering to turn growth priorities into clear plans, experiments, launches, and measurable outcomes.
Create scalable growth playbooks, dashboards, research processes, and operating cadences that help the team better understand customer needs, product adoption, and expansion opportunities.
Drive growth for the core platform by identifying opportunities to improve customer acquisition, activation, engagement, retention, feature adoption, and overall customer value, using CRM and in-app merchandising as core levers.
Evaluate net-new product opportunities by sizing markets, understanding customer pain points, validating demand, assessing GTM feasibility, and recommending where the business should invest.
Champion the Customer

Senior Manager, Strategy & Operations, DoorDash for Business

Responsibilities

Benefits

Company

DoorDash

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