Senior Manager, Engagement Operations

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senior

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ChamberCardio Senior Manager, Engagement Operations at ChamberCardio to build member journey systems including CRM and lifecycle infrastructure. Responsible for designing and launching campaigns and automations to optimize member engagement and Outreach team productivity.

Responsibilities

We’re looking for a Sr. Manager, Engagement Operations to build Chamber’s member journey systems from the ground up. Reporting to the Director of Member Engagement, you’ll design and launch the CRM, lifecycle infrastructure, campaign flows, and automations, partnering with Data to ensure everything is measured.
In this zero-to-one builder role, you’ll work cross-functionally to turn member journey strategy into scalable flows and automations.
This role is central to Chamber’s long-term success: building workflows, automations, and campaigns that optimize the funnel and Outreach team productivity as we scale.
Member Journey & Lifecycle Strategy
Map and refine the end-to-end member journey — activation, engagement, and retention — ensuring every touchpoint is timely, relevant, and on-brand.
Build and maintain multi-channel lifecycle campaigns across email, SMS, phone and print that drive activation, retention, and longitudinal care.
Partner with the Director of Member Engagement to translate journey strategy into segmented, triggered, and always-on campaigns.
Optimize campaigns through ongoing gap analysis of messaging, timing, and channel mix.
Identify lead journey gaps and drop-offs, then deploy targeted interventions to close them.
Execute A/B tests and drive continuous experimentation across campaigns and channels.
Support copy, design, and QA for member-facing materials to ensure accuracy, brand consistency, and polish before each send.
CRM & Marketing Operations

Qualification

10+ years in lifecycle marketingProven experience executing automatedComfortable navigating ambiguityPassionate about creating seamless

Required

10+ years in lifecycle marketing, CRM/marketing operations, or member/customer engagement, ideally building programs from scratch at an early-stage company.
Experience in Healthcare or value-based care environments is strongly preferred.
Strong hands-on expertise in architecting workflows, campaigns, integrations, and data governance from scratch.
Experience with marketing automation platforms such as HubSpot, Braze, Iterable, or Customer.io a plus.
Experience managing external vendors or agencies, ideally including print or direct mail production.
Proven experience executing automated, multi-channel campaigns and workflows across SMS, email, direct mail, and related channels.
Working knowledge of email deliverability fundamentals — authentication (SPF/DKIM/DMARC), list hygiene, and spam complaint management.
Familiarity with SMS compliance and deliverability requirements (10DLC/toll-free registration, TCPA, opt-in/opt-out management).
Analytical thinkers who use data to decide, troubleshoot, and measure campaign impact.
Strong communicator and collaborator who aligns Care Teams, Product, Network Operations, and external partners around shared goals.
Comfortable navigating ambiguity, solving problems in real time, and wearing multiple hats in a fast-moving environment.
Passionate about creating seamless, high-quality experiences for Chamber’s members.

Company

ChamberCardio

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Source: ashby

Active within the past hour

Remote-friendly

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