Lumin AI Health System Workflow Expert at Lumin AI to help engineering understand hospital operations and Epic workflows. Responsible for writing realistic workflow scenarios and reviewing AI handling of workflows.
Responsibilities
As a Health System Workflow Expert, you'll help Luminai's engineering team understand how work actually gets done inside health systems. You'll bring hands-on knowledge of hospital operations and Epic to shape how our AI learns and performs real workflows at enterprise customers, including major systems like Cleveland Clinic. The role calls for deep, practical workflow expertise and the ability to explain it clearly, including the edge cases, workarounds, and steps that never make it into an SOP.
Write realistic workflow scenarios based on how tasks are performed in health systems
Define what correct, complete work looks like for operational tasks such as scheduling, registration, referrals, prior authorization, and revenue cycle
Review how our AI handles these workflows and pinpoint where and why it falls short
Flag edge cases, exceptions, and system-specific variations that affect outcomes
Partner with our forward deployed engineers to answer workflow questions and pressure-test assumptions
Provide clear, structured written feedback on a consistent weekly cadence
Qualification
Epic SystemsA US health systemExcellent written communicationAvailability for [X] hours per weekExperience with an Epic go-live
Required
3+ years of hands-on experience in one of the following:
Epic Systems: a customer-facing role such as implementation, application analyst, technical services, or training
A US health system: an Epic analyst, clinical informatics, patient access, scheduling, revenue cycle, or patient flow role
Healthcare consulting or clinical informatics: Epic or health IT consulting, or a nursing or clinical background with informatics experience
Detailed working knowledge of at least one operational or clinical workflow in Epic
Excellent written communication; able to break complex processes into clear, step-by-step detail
Meticulous attention to detail and comfort working independently
Availability for [X] hours per week
Preferred
Epic certification or credentialing in one or more modules (e.g. Cadence, Prelude, Grand Central, Resolute, Referrals, ClinDoc)
Experience with an Epic go-live, conversion, or optimization project
Experience across multiple health systems or departments
