The Client Services Specialist I serves as the primary point of contact for the majority of company departments, solving customer interactions and delivering exceptional service via inbound calls, outbound calls, and emails. This role involves effectively triaging support tickets and coordinating with technical departments to deliver customer solutions within SLA timelines. Specialists are responsible for maintaining a strong understanding of company policy and workflows, proficiently navigating ticketing systems, and following up on previous service provided when needed. This is a full-time role that requires on-site work two days per week; Monday-Friday on-site during first 30 days for onboarding.

Providing excellent customer service in a fast paced, high volume setting

Answering customer interactions via phone, while actively listening to customer issues and developing effective solutions that address their specific needs

Serving as a trusted point of contact, focusing on consistency and empathetic communication to grow lasting professional relationships with customers

Triaging incoming emails/tickets to the appropriate teams or agent

Monitoring incoming support channels to ensure all customer inquiries receive a fast, helpful response within our target timelines

Providing regular follow ups with internal teams and customers to drive timely resolutions and customer satisfaction

Collaborating internally with multiple divisions as needed

Client Services Specialist I

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Inductive Automation Llc

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