Principal, Client Delivery & Implementations

Required

• This section describes what we are evaluating. Titles and years of experience are proxies; the demonstrated judgment below is what matters.
• 10+ years in enterprise software implementation delivery, with at least 5 years in a client-facing leadership role where you were accountable for the outcome, not just the plan. Financial services or fintech strongly preferred.
• Experience leading engagements with diverse stakeholder dynamics — where success required building alignment across stakeholders with different levels of enthusiasm, different priorities, and different relationships to the technology being implemented. You should be able to describe how you built productive working relationships in these environments.
• A track record of managing the transition from sales to implementation. You have taken ownership of aligning client expectations with delivery scope, navigating situations where the two were not fully synchronized, and doing so in a way that strengthened the client relationship.
• Demonstrated commitment to documentation discipline. You maintain rigorous records of decisions, scope changes, and rationale even when the pace of the project makes it tempting to skip. You can describe how this discipline has benefited both your team and your clients in practice.
• Experience with data migration and legacy system transitions in environments where the migration process itself surfaced complexity that neither side fully anticipated. You have led clients through discovery phases with transparency and patience, framing challenges as shared problems to solve.
• Comfort navigating organizational change on the client side. You have maintained project continuity and stakeholder trust through leadership transitions, team changes, and evolving priorities within client organizations — without losing momentum.
• Strong written communication skills, with the ability to create multiple representations of the same information for different audiences — executive summaries, detailed narratives, visual timelines, risk registers — and the judgment to know which format serves each audience best.
• What This Role Is Not
• This is not a PMO role. You will not spend your days maintaining Gantt charts, running standups, or producing status reports. Those functions exist and are staffed. This is a senior client-leadership role where your primary value is judgment about organizational dynamics, stakeholder alignment, and engagement strategy — applied in the specific context of complex financial technology implementations.
• This is also not a domain expert role. You are not expected to configure Arcesium or debug reconciliation breaks. You are expected to know enough about the domain to be credible with client executives and to ask the right questions of your technical team.
• Reporting & Organization