Responsibilities

The Fulfillment team plays a critical role in delivering a seamless benefits experience by building and maintaining the integrations that connect Justworks with external insurance carriers and benefits systems. We develop scalable, reliable solutions that streamline benefits enrollment, improve operational efficiency, and enable accurate data exchange across complex systems. Our work powers the infrastructure behind our benefits offerings, helping ensure that customers and internal teams can confidently manage benefits administration.
As a Product Manager of Fulfillment, you’ll play a high-impact role by driving the roadmap of a team core to the delivery of our mission. You’ll focus on defining and prioritizing initiatives that improve carrier integrations, strengthen our benefits infrastructure, and enable more efficient internal operations. You'll work closely with engineering and operations teams to translate complex technical and business needs into well-scoped solutions, balancing immediate operational priorities with long-term platform scalability.
As a champion for your team’s focus and productivity, you’ll establish clear priorities, manage scope, and remove obstacles to ensure maximum, high-quality output that aligns with Justworks’ business objectives. You will operate independently within your scope, develop a deep understanding of our technical integrations and operational workflows, and clearly articulate the reasoning behind your decisions to your peers and cross-functional stakeholders.
Demonstrate ownership for the products and integrations you build and an understanding of shipping reliable, scalable services that support Justworks’ benefits infrastructure
Shape the strategy and roadmap for key Fulfillment initiatives, balancing operational needs, technical investments, and long-term platform opportunities while articulating a compelling vision of business impact to stakeholders
Partner deeply with engineering to understand carrier integrations, APIs, and technical dependencies, investigate and prioritize issues, and make informed tradeoffs around scope, sequencing, and implementation
Collaborate closely with operations and cross-functional teams to understand internal workflows, identify unmet needs, and translate business requirements into actionable product solutions
Define clear requirements, success criteria, and scope boundaries for initiatives, proactively identifying edge cases and ensuring solutions address both technical and operational needs
Actively hone your knowledge of the PDLC, from discovery through delivery and iteration, while identifying opportunities to build reusable capabilities and improve existing processes
Build strong relationships across teams by demonstrating curiosity, empathy, and a commitment to customer-centered partnership
Contribute to team problem-solving and actively support or facilitate team processes and ceremonies
Take on opportunities beyond core responsibilities to support broader benefits platform strategy, improve integration capabilities, and drive impact

Product Manager, Fulfillment at Justworks · LumiJobs

Product Manager, Fulfillment

Responsibilities

Qualification

Required

Benefits

Company

Justworks

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