Customer Success Manager - Digital Paid Media - AI and Automation First

New Yorkfull timeRemote

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mid

$90k–$110k

H1B: no

Eulerity Customer Success Manager at Eulerity managing a portfolio of multi-location and franchise brand clients focused on digital paid media performance. Owns onboarding, performance strategy, business reviews, optimization, growth, and client advocacy.

Responsibilities

Your book of business. You'll manage a portfolio of multi-location and franchise brands. You're the person they call when something matters.
Onboarding. You'll run a high-touch onboarding process that sets up a long-term partnership from day one.
Performance strategy. You'll build cross-channel plans across Google Search, Meta, YouTube, Display, and emerging channels, tied to each client's business goals and not just their media budget.
Business reviews. You'll lead reviews that tell the real story in the data and bring a clear point of view on what to do next.
Optimization. You'll work with our Technical Account Managers to monitor delivery, diagnose performance, and adjust campaigns.
Growth. You'll find and close expansion opportunities through thoughtful upsells that make sense for the client, not ones pushed for quota.
Client advocacy. You'll represent your clients inside Eulerity, working with Product and Engineering so that what we promise gets delivered.
3–5 years in account management or client strategy at an ad agency, ad tech company, or media company.
Hands-on experience in Google Ads and Meta Ads Manager. You've personally built, managed, or directed campaigns, not just reviewed reports someone else built.
Experience managing client budgets across multiple accounts at the same time.
A track record of growing accounts, not just retaining them.
The ability to take performance data, find what's driving results, and present a clear recommendation to senior stakeholders.

Qualification

Familiarity with YouTubeStrong Excel and PowerPoint skillsComprehensive benefitsMedicalDentalVisionUnlimited PTOCommuter benefits401(k) with company match😎 Summer Fridays

Required

Experience with franchise or multi-location brands, and an understanding of how corporate and franchisee decision-making differ.
Familiarity with YouTube, Display, or programmatic buying.
Experience in a SaaS or platform environment.
Strong Excel and PowerPoint skills.
Comprehensive benefits
Medical
Dental
Vision
Unlimited PTO
Commuter benefits
401(k) with company match
😎 Summer Fridays

Benefits

Dental
Vision
401(k)
PTO

Company

Eulerity

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

Google AdsMeta Ads ManagerGoogle SearchMetaYouTubeDisplay

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Customer Success Manager - Digital Paid Media - AI and Automation First at Eulerity · LumiJobs