Citizen Mission Control Specialist at Citizen responsible for monitoring live incident feeds and making editorial decisions on public safety alerts. Operates alongside AI agents to verify incidents and decide the appropriate audience and messaging.
Responsibilities
You run a shift in Mission Control. Incidents arrive from first-responder radio, user video, partner feeds, and the AI agents that draft them. You verify, you decide the words and the audience, and you send. On a big day you are the person who takes a neighborhood story citywide at the right minute, with the right words, and no further than it deserves. On a quiet day you are the person who declines to.
This is a public safety job. It is also an editorial one. The best people in Mission Control think like a dispatcher and judge copy like an editor, and they are allergic to sending something wide because it would travel.
Citizen built the public safety category by hand, at volume, and it worked. AI now carries more of the routine every month: the agents surface, draft, and queue; you decide and send. That makes each specialist's judgment worth more, not less, and it is why we are hiring for judgment rather than throughput. The person who joins now helps write the rules Mission Control and the AI agents will run on for years.
Every role at Citizen is two things: the craft, and the operation of AI to multiply it.
You are an operator first. You will work alongside AI agents that transcribe scanner audio, draft titles and updates, propose audiences, and flag what needs a human eye. You direct that tooling, you decide what goes out, and you never let it upgrade a rumor into a fact. The AI makes you faster. The judgment is yours, and it is measured.
What You Will Own
Your shift. Monitor live incident feeds, scanner audio, user video, and data streams across every market we cover. Confirm what is real, flag what is not, and keep the city spatially aware without feeding panic.
The words. Review, correct, and send the incident titles, updates, and push notifications the AI drafts, to Citizen's editorial standard: lead with the live danger, say what is verified and what is not, prompt safe participation. Corrections when we are wrong, fast and plainly.
The audience. Decide the reach of every send on relevance: nearby, citywide, out of area, national. Hold the line when a story is loud but not ours. Own the amplification decisions on your shift and be able to explain each one.
Live coverage. Bring users on the scene live when it matters, coordinate with field creators and partner responders, and feed the studio when an incident goes on air.
Mission Control's standards. Contribute to the weekly review of what we sent and why, and help write the rules Mission Control and the AI agents follow.
Your first 90 days
Qualification
Sharp judgment under pressureFastDeeply mission-alignedYou want this work and this cityThe background we would expect
Required
Sharp judgment under pressure. You stay calm when the situation is not, and you can tell the difference between urgent and merely loud.
Fast, accurate, and detail-obsessed. You never upgrade a rumor into a fact, and you say "unconfirmed" without flinching.
You can read a draft in five seconds and know whether it is true, clear, and safe to send. Most of the words will be drafted for you; the decision to send them never is.
You hold a standard when someone louder wants you to drop it, and you can explain why in one sentence.
Deeply mission-aligned. Real people are on the other end of every incident, and you treat that with the seriousness it deserves.
You want this work and this city: in Mission Control in Manhattan, on a shift schedule that includes evenings or a weekend day.
The background we would expect. No single path and no degree required. Strong candidates usually come from one or more of these lanes: trust and safety or live moderation at scale, where you decided in seconds what millions of people would and would not see; 911 dispatch, EMS or fire communications, or a security operations center; a newsroom assignment desk, wire service, or breaking-news desk; military or public-safety communications. If you have made a call in under a minute that other people lived with, you already do half this job.
