Deployment Specialist (Contract)

San FranciscocontractOn Site$77kH1B: no

Lance The Deployment Specialist at Lance is responsible for on-site deployment and customer success at hotels across the US, managing setup, training, and ongoing success of Lance's AI hotel operations platform. This role involves extensive travel and direct interaction with hotel leadership and staff.

Responsibilities

Deployment Specialists are the face of Lance on property. This is customer success and business operations combined with hands-on deployment. You'll fly across the US with a partner, stay at Lance-contracted hotels, and own each hotel's setup and success on Lance.
Build real relationships with each hotel's leadership and staff
Plan the implementation strategy for every property you take on
Train the whole hotel team on Lance, sometimes 100+ employees per hotel
Own setup and go-live, then make sure the hotel succeeds on Lance long term
Bring feedback from the field back to the team and help sharpen our playbook

Qualification

HospitalityOrganizedExcited to travel oftenMultilingual

Required

Hospitality, customer success or operations experience (recent hospitality grads welcome)
Confident leading a room and training large groups
Organized, reliable and calm when plans change on-site
Comfortable with technology and quick to learn new software
Excited to travel often; US work authorization