BlankStreet The General Manager at Blank Street leads store operations and team development to deliver exceptional customer experiences. This role manages hiring, coaching, inventory, labor scheduling, and store performance against key targets.
Responsibilities
Hire, coach, and develop a high-performing team
Set up systems, behaviors, and processes for store success
Coach team to execute hospitality standards and lead by example
Monitor hospitality standards and hold team accountable
Build a community of regular customers and handle complex issues
Track store sales against targets and activate operational levers
Build labor schedules according to demand and targets
Order, receive, count inventory, manage waste, and resolve variances
Qualification
Your ExperienceExperience hiringPassionate about hospitalityStrong people leaderOperationally mindedConfident decision-makerExcellent communicatorPassionate about the product
Required
Your Experience:
4+ years of experience managing and leading single-store operations in high-growth hospitality or consumer brands.
Experience hiring, developing, and managing hospitality teams.
Experience managing inventory and supply chain ordering.
Experience working in a unionized environment is a plus.
Passionate about hospitality: You love creating exceptional customer and employee experiences and care about setting a high bar for your store and team.
Strong people leader: You know how to hire great people, develop and coach your team, and create an environment where people can perform at their best.
Operationally minded: You understand what it takes to run a high-performing store and can balance people, labor, inventory, and day-to-day operational priorities.
Confident decision-maker: You make thoughtful decisions, manage multiple priorities, and stay calm and focused in a fast-paced environment.
Excellent communicator: You communicate clearly and effectively, build strong relationships, and know how to align and motivate a team.
Passionate about the product: You have a strong knowledge of specialty coffee, espresso, and equipment and care about delivering consistently high-quality products and customer experiences.
Availability that meets the needs of our business: