Customer Support Agent

Required

• Proven experience in a customer support or service role, ideally in a digital, gaming, or online entertainment environment
• Strong written and verbal communication skills with the ability to handle sensitive situations with professionalism and empathy
• Comfortable working to targets in a metrics-driven, remote team you know your numbers and take ownership of them
• Experience managing escalations or mentoring peers through complex customer issues
• Confident using CRM or ticketing platforms to log interactions and maintain clean, reliable records
• A curiosity for product improvement you don't just close tickets, you notice what keeps opening them
• Experience in social casino, iGaming, or a regulated consumer product is a plus
• At B2Spin, passion means we care about the craft we're building something genuinely cool and want people around us who feel the same. Performance means we back accountability over bureaucracy and progress over perfection. If you're driven by ownership, transparency, and doing work that matters, you'll fit right in.