Digital Customer Success Specialist - Pendo

Remote - USfull timeRemote

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mid

$68k–$75k

H1B: no

Constantcontact Digital Customer Success Specialist at Constant Contact responsible for building and managing in-product guides and messaging to support customer lifecycle. This role involves writing JavaScript, HTML, and CSS for custom Pendo guide layouts and managing API integrations with platforms like Salesforce and HubSpot.

Responsibilities

You’ll work closely with Product, UX, Customer Support, Marketing, and Sales:
Understand business stakeholders’ strategic vision and priorities for customer onboarding, feature adoption, and retention messaging.
Manage relationships and expectations related to day-to-day project delivery.
Gather detailed requirements for building in-product guides and messages that support customers throughout their lifecycle.
Establish guide frequency rules, manage visual governance, and recommend next steps when stakeholder requests compete.
Report on guide success and provide data-driven recommendations on which guides to iterate, expand, or sunset.
Provide training and best practices on in-app messaging capabilities and reporting.
Work across the organization to research and answer complex questions related to customer lifecycle journeys and in-app messaging logic.
Partner with technical, product, and data teams:
Write clean JavaScript, HTML, and CSS to build custom Pendo guide layouts, interactive UI elements, and dynamic targeting logic.
Conduct data discovery and profiling to understand app usage, map feature and page tags, and ensure proper metadata flow between systems.
Partner with the team to design and test in-app messaging experiences, including A/B tests.

Qualification

Experience and technical skillsDeep hands-on experience buildingAn eye for graphic and UI designExperience analyzing guide performanceCollaboration and working style

Required

Experience and technical skills:
3+ years of experience in Digital Customer Success, In-Product Messaging, or Product Operations.
Deep hands-on experience building, managing, and optimizing in-product experiences using Pendo or similar tools, such as Gainsight PX is required.
Strong technical background with hands-on proficiency in JavaScript, HTML/CSS, custom event tagging, and API integrations.
An eye for graphic and UI design, with the ability to build polished, visually appealing, brand-aligned guides that feel native to the product.
Experience analyzing guide performance, user pathways, and downstream adoption, with intermediate knowledge of analytics tools.
Experience integrating in-product messaging platforms with Customer Success platforms, such as Gainsight or ChurnZero, or CRMs, such as Salesforce or HubSpot.
Collaboration and working style:
Ability to manage multiple projects simultaneously in a fast-paced environment.
A team player with strong analytical and project management skills.
Excellent verbal and written communication skills.
Ability to communicate at all levels of the organization and with business and technical peers.

Benefits

Vision
PTO
Flexible Work

Company

Constantcontact

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

JavaScriptHTMLCSSAPI integrationsevent trackingPendo

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Digital Customer Success Specialist - Pendo at Constantcontact · LumiJobs