Permitflow Enterprise Account Manager at PermitFlow owning commercial relationships for a $6M+ enterprise book of business. Responsible for renewals, expansion, and building trusted executive relationships.
Responsibilities
Own the commercial relationship and a $6M+ enterprise book of business from the moment each account becomes a PermitFlow customer.
Lead every renewal end to end — strategy, pricing, negotiation, procurement, legal, close
Build and close expansion pipeline across products, business units, geographies, brands, and volume tiers
Build trusted relationships from decision makers at both the regional an national level, including the C-suite and private-equity sponsors
Translate operational outcomes — time-to-permit, throughput, cost, and risk reduction — into executive-grade ROI narratives
Own renewal and expansion forecasting, CRM hygiene, next steps, and close plans
Partner tightly with Implementation, Ops, and Customer Success on onboarding, operating cadence, health, adoption, and risk signals while holding a clean commercial swim-lane
Help build the Account Management playbook — handoffs, tiering, cadences, forecasting, account-planning standards
~20% Travel as needed for customer meetings, executive reviews, industry events (e.g. Pantheon), and portfolio-company HQ visits
Qualification
Enterprise Commercial LeaderSelf StarterProven Revenue OwnerComplex Deal OperatorSellerExecutive Relationship BuilderStrategic and AnalyticalForecast-DisciplinedCross-Functional PartnerIndustry KnowledgeHow Success Will Be Measured
Required
Enterprise Commercial Leader: 8+ years in enterprise Account Management, expansion sales, or a comparable quota-carrying post-sale role
Self Starter: You’ve seen this show before and can help build the foundation of what this will look like as we continue to scale
Proven Revenue Owner: You have personally managed a $5M+ book and can show GRR, NRR, renewal, and expansion numbers
Complex Deal Operator: Comfortable with $200K+ ACV accounts, multi-threaded negotiations, procurement, security and legal reviews, and multi-entity rollouts
Seller, Not Just a Steward: You source, qualify, price, negotiate, and close expansion yourself — you don't hand it to Sales
Executive Relationship Builder: You're just as credible sitting across from a CFO as you are talking with a branch manager at a job site - warm, direct, curious, and plainspoken no matter who's in the room
Strategic and Analytical: You connect usage and outcomes to financial impact, risk, pricing, and a multi-year growth thesis
Forecast-Disciplined: Clear stages, close plans, renewal timelines, accurate commits
Cross-Functional Partner: You create clarity and momentum across Sales, CS, Product, Solutions, Support, Legal, Finance, and RevOps
Industry Knowledge: Construction-tech, PropTech, field-service software, home services, or another operationally complex vertical strongly preferred
How Success Will Be Measured
Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)