Implementation Project Manager - Communications Customer Care & Billing Software

Cedar Rapids, IAfull timeRemote

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senior

H1B: no

Nisc The Implementation Project Manager at NISC manages software implementations and projects for Member/Customers, providing application support and training on the Customer Care and Billing (CC&B) software. The role includes validating data accuracy, performing data mapping, and leveraging AI tools to enhance productivity.

Responsibilities

Hybrid (after an initial training period) from one of our office locations:
Atlanta, GA
Cedar Rapids, IA
Lake Saint Louis, MO
Mandan, ND
Hybrid Schedule: Minimum of working 3 day per week out of an office location and ability to work up to all 5 days a week from an office location.
Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose.
Virtual Office: Candidates working from a remote location within approved states for those who have applicable industry experience.
Assist and perform in coordinating basic software implementation project plans.
Present and train software application to all applicable Member/Customers end users.
Share business requirement best practices with Member/Customers for software process efficiency.
Validate the accuracy of converted data and drive Member/Customer engagement in verification of the data.

Qualification

Other duties as assignedAbility to research and solve problemsStrong presentation and training skills

Required

Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
Commitment to NISC’s Statement of Shared Values.
Other duties as assigned.
Strong verbal and written communication skills.
Strong level presentation and training skills.
Strong level ability to organize and prioritize effectively.
Strong attention to detail skills while managing time effectively.
Knowledge of business-related software applications and services.
Knowledge of the Utility or Telecom industries.
Knowledge of Project Management processes and theory.
Ability to research and solve problems.
Ability to set and manage internal and external Member/Customer expectations.

Preferred

Strong verbal and written communication skills
Strong presentation and training skills
Strong ability to organize and prioritize effectively
Strong attention to detail and time management

Company

Nisc

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Source: greenhouse

Active within the past hour

Remote-friendly

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