Corelight is looking for an Associate Escalation Engineer to join our Customer Success organization and provide technical support to customers during overnight hours. This US-based, shift-focused role is part of our expansion toward 24/7 support for Federal customers, helping troubleshoot technical issues, maintain case continuity, and ensure customers receive timely assistance outside standard business hours. In this role, you will work alongside experienced Escalation Engineers to investigate customer issues, build technical expertise, and develop hands-on experience across Linux, networking, hardware, cloud technologies, and cybersecurity. This role is a strong fit for someone early in their technical career who enjoys solving problems, learning how systems work, and building depth in a highly technical customer environment.

This is a dedicated overnight shift position supporting our expansion to 24/7 customer support.

Hours: Overnight coverage between 8:00 PM and 8:00 AM Eastern (This is the coverage window, not a 12-hour shift.)

Schedule: Potential shifts include Sunday through Thursday or Monday through Friday.

Flexibility: Weekend and holiday coverage may be required based on business needs.

Investigate and troubleshoot customer technical issues across Corelight products, Linux systems, networking, hardware, and cloud environments.

Support customer cases and take increasing ownership of issues as technical proficiency develops.

Use logs, system information, network traffic, and other technical data to help identify the source of technical problems.

Learn when and how to escalate complex issues to more experienced Escalation Engineers or Engineering.

Provide clear and timely updates to customers and internal stakeholders on assigned cases.

Build practical knowledge of Corelight products, Linux, networking, cloud technologies, and cybersecurity concepts.

Document troubleshooting steps, findings, and resolutions to contribute to shared team knowledge.

Associate Escalation Engineer

Responsibilities

Benefits

Company

Corelight

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