Responsibilities

The Account Manager, Health Plans is responsible for growing SonderMind's most important payor relationships. This is a strategic account management role: the contract is the starting point, and your job is everything that comes after. You'll serve as the primary point of contact for an assigned portfolio of payor partners, demonstrating the value SonderMind delivers, expanding our footprint within each account, and partnering with payors to drive their members to utilize SonderMind's services.
Reporting to the Head of Payor Strategy and Partnerships, you'll operate as a trusted advisor to payor executives and a growth driver for SonderMind, identifying opportunities to deepen partnerships well beyond the initial agreement. You'll work closely with our Payor Contracting team, bringing partnership insights and a demonstrated value story to the table that strengthens SonderMind's position in renewals and new agreements.
This role requires executive presence, commercial instincts, and the ability to translate clinical outcomes and utilization data into a compelling value story. The ideal candidate is a relationship builder who thinks like an owner and is motivated by improving access and outcomes in mental health.
Serve as the primary point of contact for a portfolio of payor partners. Own the day-to-day relationship and the executive-level connection, leading regular business reviews and Joint Operating Committees that position SonderMind as an indispensable partner
Demonstrate SonderMind's value. Build and deliver the ROI story for each partner using clinical outcomes, access improvements, cost savings, and utilization data, ensuring payors clearly see the impact SonderMind has on their members and their business
Grow each account organically beyond the initial contract. Identify and pursue expansion opportunities including new geographies, new lines of business, additional products and offerings, and participation in strategic initiatives like value-based programs
Drive member utilization of SonderMind services. Partner with payors on member engagement, referral pathways, and co-marketing initiatives that connect more of their members to care
Partner with the Payor Contracting team on renewals and new agreements, bringing relationship insights, expansion opportunities, and the value narrative that strengthens SonderMind's negotiating position
Work cross-functionally with Revenue Cycle, credentialing, compliance, legal, finance, and operations to deliver on partner commitments and keep each partnership running smoothly, and support additional projects including travel to industry conferences and in-person partner meetings
What does success look like?
Payor partners who view SonderMind as a strategic partner and seek us out for new opportunities
Measurable account growth: expanded offerings, new lines of business, and increased member utilization within your portfolio

Account Manager, Health Plans at Sondermind · LumiJobs

Account Manager, Health Plans

Responsibilities

Qualification

Required

Benefits

Company

Sondermind

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