Head of Implementation & Customer Success

San Franciscofull timeOn Site

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senior

$180k–$220k

H1B: no

Wonderschool Head of Implementation & Customer Success at Wonderschool owning the full post-sale lifecycle for government and enterprise customers. Responsible for successful deployments, adoption, retention, and scaling the implementation and customer success teams.

Responsibilities

Own Implementation & Customer Outcomes
Own end-to-end delivery of government and enterprise implementations, from kickoff through go-live and post-launch success
Ensure customers achieve defined outcomes, including successful deployment, adoption, and ongoing usage
Manage complex, multi-stakeholder implementations involving integrations, data migration, and system configuration
Establish clear success metrics across adoption, retention, and expansion
Build a Scalable Customer Success Engine
Design and implement repeatable playbooks for onboarding, implementation, and long-term customer success
Develop systems to monitor customer health, identify risks, and drive proactive engagement
Build frameworks that improve time-to-value and increase net revenue retention
Identify opportunities for expansion and deeper customer partnerships
Lead and Scale the Team
Build and lead a high-performing implementation and customer success organization

Qualification

Excellent communication skillsBackground in enterprise SaaS

Required

8–12+ years of experience in B2B SaaS post-sales roles (implementation, professional services, or customer success)
Proven experience leading complex enterprise or government implementations with multiple stakeholders
Experience building and scaling implementation or customer success teams in high-growth environments
Strong program management and operational leadership capabilities
Experience managing long implementation cycles with contractual deliverables and deadlines
Excellent communication skills, including experience engaging executive stakeholders
Ability to operate with high ownership in fast-paced, ambiguous environments

Preferred

Experience working with government or public sector customers
Background in enterprise SaaS, professional services, or consulting
Experience owning or influencing net revenue retention (NRR)
Familiarity with regulated industries (education, healthcare, public sector)
Experience building systems that improve operational efficiency and scalability

Benefits

PTO
Equity/RSU
Parental Leave
Wellness

Company

Wonderschool

View company page

Source: greenhouse

Active within the past hour

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Head of Implementation & Customer Success at Wonderschool · LumiJobs