Responsibilities

The Forward Deployed Engineer (FDE) is a customer-embedded delivery engineer responsible for turning qualified AI opportunities into live, production-ready agent deployments. This role sits at the intersection of customer workflow design, applied AI engineering, enterprise integration, and production rollout. The core mission is to close the last-mile gap between platform capability and measurable customer outcomes by taking shaped opportunities from scoping through implementation and into the first production shift.
Convert prioritized use cases and pre-sales assumptions into a clear delivery scope, technical plan, and phased implementation approach.
Work directly with customer technical and operational teams to map real workflows, exception paths, approvals, escalation rules, and human-in-the-loop controls.
Design and build customer-specific AI agent solutions, including orchestration logic, prompt architecture, retrieval flows, workflow rules, and decision logic.
Implement integrations with customer data sources, APIs, SaaS platforms, CRMs, ERPs, and enterprise knowledge systems so agents can perform real work end to end.
Develop evaluation methods, guardrails, and acceptance criteria that measure agent usefulness, reliability, safety, task success, and production readiness.
Run iterative testing, failure analysis, and performance tuning to improve quality, groundedness, latency, cost, and operational effectiveness.
Prepare solutions for production by addressing access controls, observability, rollout sequencing, exception handling, fallback behavior, and support readiness.
Lead deployment activities through initial go-live and first-shift stabilization, including rapid issue resolution, workflow adjustments, and customer-facing hypercare.
Document reusable implementation patterns, operational runbooks, known failure modes, and recommended next improvements to support scale and repeatability.
Feed field learnings back into Product, Engineering, and transformation teams so future deployments become faster, safer, and more repeatable.
Detailed solution scoping after deal alignment.

Forward Deployed Engineer at Dialpad · LumiJobs

Forward Deployed Engineer

Responsibilities

Benefits

Company

Dialpad

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