Senior Solutions Consultant

Required

• 4+ years proven experience in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or comparable technical IT role.
• Expert proficiency in at least one core OS—Windows, macOS, or Linux—including administration, configuration, troubleshooting, and update management.
• Proven production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting.
• Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis. Experience working closely with support, engineering, and customer success teams is essential.
• Hands-on experience with endpoint or configuration management tools such as Automox, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible.
• Clear communication with technical and business stakeholders, from SysAdmins to C-level executives. Prior external consulting experience is preferred, not required.
• Ownership of engagements, competing priorities, and follow-through; a collaborative approach and willingness to expand current skill set and contribute broadly to team and company objectives.
• Preferred: familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools such as ChurnZero, Gainsight, Salesforce, or Rocketlane.
• Preferred: experience writing original scripts, working with APIs, Python, or Go, and administering multiple operating systems.