Responsibilities

We are looking for a Training Lead, Risk Operations to join our growing Risk Operations team in New York. In this role, you will own the training standards, curriculum, and governance framework that ensures every team member handling disputes for Current is equipped to deliver accurate, compliant, and consistent outcomes for our members. Disputes are the primary focus, with organizational responsibility for training coverage across the broader Risk Operations function as the team grows.
This role is ideal for someone with direct experience building and governing training programs in a disputes, fraud, or risk operations environment who understands what it takes to drive consistency across distributed teams. You know how to translate Reg E, Reg Z, and CFPB requirements into practical, engaging learning, and you are energized by the challenge of raising the quality and accountability of training at scale.
Disputes Training Ownership and Curriculum Development
Own and continuously improve the disputes training curriculum, ensuring content is accurate, current, and aligned to Current’s regulatory and operational standards across every team handling disputes
Design, build, and maintain training content for disputes operations across formats including onboarding modules, procedural guides, regulatory compliance training, and targeted refreshers for both BPO and internal teams
Ensure all training content reflects current Reg E, Reg Z, and CFPB requirements and is updated promptly when policy, product, or compliance requirements change
Partner with the QA Lead to use QA findings, error trends, and calibration insights as the primary inputs for training prioritization, content updates, and remediation programs
Internal Team and BPO Training Delivery
Build and own the formal training program for Current’s internal disputes team, including structured onboarding, defined readiness criteria, and ongoing skills development
Govern training delivery across outsourced partner teams, setting clear standards for content accuracy, regulatory alignment, and quality, and providing direction when updates are needed
Define team member readiness standards and nesting criteria in partnership with Operations leadership; monitor new hire performance through ramp and adjust training interventions based on QA and productivity data
Develop and maintain facilitator guides and delivery materials that support consistent training across in-house and outsourced teams

Senior Escalations Specialist, MX Operations at Current · LumiJobs

Senior Escalations Specialist, MX Operations

Responsibilities

Qualification

Required

Benefits

Company

Current

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